Reference

What Our Legal Terms Actually Cover

crashduel operates where state law permits, and these terms spell out your rights, our obligations, and how access works for eligible US account holders. Whether your wallet runs through PayPal, Venmo, or Play+, the same legal framework applies to your account.

State-by-state eligibilityAccount holder rightsData retention policyPayment terms: PayPal, Venmo, Play+Jurisdiction-dependent access
crashduel What Our Legal Terms Actually Cover
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Your account data is stored with encryption at rest. We collect what we need to verify identity, process payments, and meet our legal obligations — nothing beyond that. Here is how we handle the four areas most account holders ask about.

Data Retention

We retain account and transaction records for as long as required by applicable law. After account closure, personal data is held for the legally mandated period, then deleted from active systems.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and desktop without re-entering credentials. Analytics cookies are optional and can be adjusted in your browser settings at any time.

Account Security

Every login triggers a one-time passcode to your registered number or email. If you switch devices — say from your phone to a laptop — the OTP step reactivates automatically before your account wallet becomes accessible.

Requesting Changes

To update personal information, close your account, or request a copy of your data, contact us via live chat or the support email in the footer. Identity confirmation is required before any change is processed.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Issue

If you have a question about our terms, a data request, or need to flag a policy concern, these are the direct channels. We route legal and account-rights queries separately from general support so your request gets to the right team without delay.

Team online

Live Chat

Open the chat widget from any page while logged in. Legal and account-rights queries are tagged separately so the right team picks them up directly.

Email Support

Send policy questions, data-access requests, or account-closure inquiries to our support address found in the footer. Responses follow our standard handling window.

Account Settings

Some requests — such as updating your registered email or changing your linked PayPal or Venmo account — are handled directly inside account settings without needing to contact support.

Your Legal and Policy Questions, Answered

These are the questions we get most often about account rights, data, jurisdiction, and how our legal terms interact with payments and access.

Access depends on your state's laws. We operate where local law permits. It is your responsibility to confirm participation is lawful in your state before opening or using an account.

Contact us via live chat or the support email listed in our footer. We will ask you to confirm your identity before releasing any account data, in line with our retention policy.

Yes. Request account closure through live chat or email support. Any verified balance can be withdrawn to your linked PayPal, Venmo, or Play+ account before closure is finalized.

We store only the account identifiers needed to route your transactions. Full payment credentials are handled by PayPal and Venmo directly — their own privacy terms apply to that data.

We send notice of material changes to your registered email address. Continuing to use the platform after that notice is sent constitutes acceptance of the updated terms.

Disputes are governed by applicable state law where your account is registered and access is permitted. Jurisdiction-specific details are set out in the full terms of use linked in our footer.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.